Clients Feedback

What Our Clients Have To Say :

Dearest Tapas and Krishna,

How remiss you must think us for not writing sooner! We hope David and Elizabeth conferred our heartfelt thanks when they called you in Delhi; we had thought we would call you together but then we got caught up in the mess of having to move from the Imperial to the Metropolitan and then back to the Imperial again and then another move to the Raddisson. Anyway, both Tim and I want to tell you that having dinner at your home and meeting your wonderful family was truly one of the highlights of our trip. Please give a big hug to Krishna from us----you truly found your jewel. Arjun is the most delightful young man and we so enjoyed meeting and conversing with him. We know how proud you both are and with good right.  

Tapas, you are a wonderful tour agent and, like the Whites, we will refer you to everyone who asks about our trip. Everywhere we went in the South of India was exactly where we wanted to be. I talked to a friend who has been to India several times and she said we hit the highlights and avoided all the lowlights and she commended the person who designed our itinerary. We too commend you and we will be back in touch as soon as we know when we are coming back to your incredible country. Because of you, we have only the best memories of India. Because of you, our trip was a lifetime experience. Because of you, we could relax and enjoy it all. Thank you so much, Tapas, for helping to insure that this was the best trip we have ever had. Please feel free to use us as a reference.

Do take good care of your wonderful Self and keep in touch. Please convey our deepest thanks to your wonderful staff and especially to Raman and Mahendra for keeping our suitcase and getting it back to us in Delhi.

Much love,
Susanna and Timothy McMahon USA
ibu.one@sbcglobal.net

Dear Mahendra and all the staff at Trinetra,  

I would like to take this opportunity to say a BIG THANK YOU to everyone in Trinetra Tours who was involved in planning the recent holiday to India for me & my family.  

We had a holiday of a lifetime that went beyond our expectations. It was due in no small measure to the superb planning and execution of the holiday itinerary by all the staff involved in Trinetra. From the moment we were met at Delhi airport by the Trinetra rep. Mr. Krishna, to the time that we returned there 16 days later with Mr. Krishna again, we were able to relax and enjoy the experience of a lifetime in India without any worries or hassle.  

It was such a reassuring feeling, Mahendra, to have you available at the end of a mobile phone, for any issues that arose, which were confidently, swiftly, cheerfully and efficiently dealt with by you anytime you were contacted. You did not let me down at any stage. You went beyond the call of duty and I am grateful.  

I cannot remember any holiday where I was afforded such a high comfort level and faultless service as I got from Trinetra. In summary, we put our trust in you and it is only fitting that I write to express my congratulations to you all for living up to that trust. You very definitely did not fall in our eyes at any stage and have earned an excellent reputation. I would be absolutely delighted to recommend Trinetra to any of my friends interested in travel to India in the future.

Kind regards & many thanks,
Bill Bhandal. Ireland.

Trinetra Tours were recommended to us by a friend in Australia whose faith in Tapas Banerjee's company was entirely borne out by our experience. We spent two weeks in Rajastan in January on a pretty packed schedule but one on which real thought for our welfare and enjoyment had been expended. We spent a relaxing couple of days in the charming palace of Udai Bilas in Dungapor before embarking on tours of Udaipur, Jodhpur and Jaipur. Nights spend in the lovely hotels of the small towns of Rohet and Narlai where we were able to experience more of the rural life of Rajastan provided further opportunities for relaxation. In Narlai we went for a wonderful ride into the countryside on horses from the hotel and the jeep safari in Rohet was also a fascinating insight into the life of the local people. We were travelling with our nine-year-old son so the sense of being looked after was of crucial importance and in this we were blessed by the presence of Prakash, a prince among drivers, whose good sense and devotion to our well-being made the entire trip a delight. In Delhi we were able to meet the rest of the Trinetra team and spent a delightful evenign with Tapas Banerjee and his family at their home. Even Tapas could not re-arrange Vladimir Putin's trip to Delhi which did slightly spoil our experience of the city  as all the main Lutyens buildings were cordoned off but this disappointment only gives us an excuse to return which I am sure we will do in the future.

Sarah, Mark and Ned Lutyens.
Grand Children Of Sir Edwin Lutyens one of the most important English architects responsible for the layout and planning of New Delhi

I am only too pleased to give a reference for Tapas and his company, Trinetra .

A colleague and I have been using Tapas to arrange our group visits to India every year since 1990. Indeed my first group was his first group when he opened up in business for himself. He decided to open his own business because he felt the companies he had worked for in the tourist industry in India were not giving the kind of service he believed tourists wanted and deserved. He is a man of great honour, is trustworthy and reliable. He will arrange the best deal he can for you, and will always be concerned for your welfare.

In fact he will do his utmost to arrange for you whatever you want. One year I had asked for (what I later realised was) a very punishing schedule, encompassing huge distances. Tapas delivered, and I got the schedule I wanted, but after that year I always put a rider on my requests-- is this do able and is it sensible! India is so huge, it is easy to look at it and think of covering distances as we do in the West-- this is not the same experience in the East!

I have no hesitation in recommending Tapas to you. As I say, he has consistently given us excellent service and value for money over the last 14 years. many of the people who came with me in the first 2 years, have returned with me on numerous occasions. They know the visit will be a good one, well organised and structured through Trinetra Tours.

I hope you enjoy India, it is a stunning wonderful country.

Best wishes
Ms. Julie Wooldridge. U.K.
jerryjuliewooldridge@tesco.net

Best wishes,
Ms. Sue Bishop. UK
suebishop.photo@btinternet.com

I am always pleased to offer a reference for Trinetra. There are not enough superlatives in the English language to describe the level of service they provided during our tour of Rajistan.

If you meet Tapas, you will certainly be impressed with his warmth and friendship.

One memorable example of excellent service: We took a side trip to Nepal, and the return flight was unexpectedly canceled. The next flight left barely enough time for our connection from New Delhi to the United States. Tapas' people met us at the airport, and hand-guided us through the maze of pre-check-in inspections. We literally ran with them to baggage check-in, managed to get our boarding passes, and boarded the plane. Phew! Two lessons: Avoid the Nepalese airline (Singapore Airlines flew the same route), and make sure you've got a friend in New Delhi!

I wish you well, and a safe journey. Do not hesitate to write if you have any other questions.

Mr. George Henderson. USA
gth@san.rr.com

Dear Tapas

Grettings from London!

We arrived safely home last night. We wish to thank you and your team - in particular Pal for a very efficient, professional, courteous and understanding way in which you handled our trip. We have had the most memorable holiday. It is a pity that we did not have the opportunity to tell you about the trip and have dinner at your house!. Never mind next time I promise! We did try to call you from Cochin but had problems with the telephones.

I thought I should provide you individual feedback fro our trip for Bangalore and kerala.

Bangalore - Transport pick up and guide - excellent. One minor comment. The driver could not communicate well and had the guide not been there at the airport pick up we would have problems communicating!

St Marks hotel which we booked directly should certainly be on top of your list! Very professional, helpful and courteous staff. I met the general manager and the M.D. Very Professional, courteous and helpful people. I am sure they will be able to offer you a corporate rate. Talk to J. P.MENON GENERAL MANAGER - you can say I have recommended them to you!

Munnar - Excellent overall. Club Mahindra was very good. we were looked after very well as J. P. Menon had called them! The Kerala Travels and the Driver - John were excellent. John was very knowledgeable and become one of the family member by the time we finished the trip!

Coconut Lagoon - Excellent, breathtaking and a very memorable experience!

Travanacore Heritage- lovely property, good food. However not all the staff were of satisfactory standard in comparison to Club Mahindra or Coconut Lagoon.

Hilton Trident - Cochin - Excellent. Should go on top of your recommendations!

Overall - Excellent, memorable and most enjoyable trip. Any travel agent can organise the trip but it is people like yourself who make the difference! The manner in which our trip was handled from the beginning to end is a great credit to you.You have earned our name being used as a reference! You are true to your every word and this is very important. Any trip is about trust and relationship. You may wish to recommend our itenary to others!

We will certainly recommending you to our professional colleagues, friends and family -

Take care and keep up the good work. Our best wishes are with you and your team and long may you continue to serve others as you have served us.

Ramila Manek, Nikhil and Nishma wish to convey you and your team their deepest appreciation for a most memorable trip.

Regards
D. Manek
dilip@dial.pipex.com & HOFS@rcgp.org.uk

We are now home and gradually getting back to normal, but the beauty of our India trip remains foremost in the minds and hearts of each of us.

The trip was very special in so many ways. Your organization was excellent. At every city we were met by one of your representatives and taken to our hotel. The guides were specialists who provided extensive background history of the various sites, and the drivers were skilled in maneuvering the sometimes treacherous traffic both in and out of the cities. We could not have asked for more in terms of organization. Trinetra was there for us at all times. Certainly, I will recommend your organization. Please feel free to use our names as references.

And finally, thank you for the wonderful dinner in your home. It was thoughtful and generous of you and Krishna to provide such a warm introduction to our tour of India. I hope that when you visit us in the USA so that we can extend our hospitality to you.

Wishing you the very best.
Mr. & Mrs. Saltzman. USA
rsaltzman2@comcast.net

Namaste

It was wonderful to meet you, and your lovely wife and family, after the lengthy correspondence we have all had by e-mail - thank you so much for the friendly dinner, and indeed for everything associated with the tour.

You will know by now that the Tour was a stunning success, and all credit to you and your staff for making it so! I will certainly contact you when we start planning our next trip to India.

Best regards - Mr. Patrick Van Hoorn Alkema, U.K
patdoran27@laguna.com.mx

We are now back home to some wonderful soaking rain. The animals were all thrilled to see us - so it was good to get back.

What a wonderful trip we had ! I have just been looking at some of the pictures and noticed that in every picture of people - we are either smiling or laughing - that is how it went the whole way.It was a really awesome experience visiting your country and meeting so many wonderful people - not to mention all the magnificent buildings and animals. Thank you for the great organisation and having people to help us all along the way. We were very grateful even to the last - that there was an agent who met us in Mumbai and helped us get to the international terminal and check in.

Thank you once again - we will certainly be back in India as soon as we get the time and money together ! Please give our love to all we met at Trinetra (and of course your beautiful wife)

love
Ms. Lindy Dekker, South Africa
equibalance@iafrica.com

Best regards
M. Popat (U.K.)
M.C.Popat@westminster.ac.uk

I enjoyed my trip to India. Your guide & driver took away all the stress of travelling & allowed me to focus on experiencing this great country.

Thanks for all your arrangements
- Mr. Michael White. (USA)
micwhite@cisco.com

We really enjoyed our 10 days trip to India. The whole trip was very good organized & the travel agent + representatives were really very helpful & took very much care of us. Without any doubt we will recommend your travel agency to everybody who wants to visit India.

The driver was beyond our expectations. Excellent behavior !! & we appreciate the dinner in your house - very well organized.

We have only seen a small part of India & will certainly come back to explore more of India.

We will certainly use your travel agency again.

Our Best Wishes are with you -

Dr. Marinus Dirks, Netherlands
mphdirks@emirates.net.ae

This is just a quick thank you to say how much we enjoyed our recent trip to India. Everything went very smoothly and we were extremely happy with the hotels, and all the guides and drivers were very friendly and efficient. I would have no hesitation in recommending your services to any of my traveling friends.

Thanks also to Krishna for such a lovely meal last Friday - I can't believe it was only a week ago. We wish we were still in India as it has been snowing here since we landed back on Wednesday. Have a nice weekend

Kind regards and lots of love

Juliette Barnshaw and Paul Reid, U.K.
juliette_barnshaw@hotmail.com or juliette@style-media.net

Hello Tapas, Just a brief note to tell you once again how much we enjoyed our visit to India and to congratulate you for a great job in planning and executing our itinerary. We felt pampered all the way. Our special thanks go to Parkash for his excellent driving and to yourself and Krishna for your gracious hospitality at home. We are now urging all our friends to go see India the Trinetra way. The memories will stay with us forever.

Best Wishes

Shane and May Maloney, Australia
maloney@netspace.net.au

I apologize for the delay in responding to you 12/14 note but we are just now returning to normal after 2 months of traveling and then Christmas celebrations with our family.

We could not have been more pleased or satisfied with every aspect of the arrangements you and your staff put together for our recent trip thru India.

In this day and age it's unusual to receive all that's promised and a pleasant surprise to get more than expected.

We had not ONE single moment of apprehension. We were met on time at every destination by your staff or representatives. It was only after we were well into our journey that we began to realize and appreciate what an excellent job you had done. Your anticipation of and pre-solved solutions to situations we had not thought of was a mark of high professionalism!

We took great comfort in the excellent job done by our driver, Mohan Singh. He watched over us like a mother hen protecting her brood of chicks... please thank him again for us. Garima is a real public relations asset to your organization and we really enjoyed her company. Tell her hello and how much we enjoyed her company.

Please add us to your listing of satisfied friends when sending out your referral list to prospective customers or forward this note to anyone inquiring of your services.

Regarding the issue of trust: Of course its difficult to send large sums of money to someone who could be a smooth internet scam artist. I suppose its done many times each day. Our frequent e-mails established a feeling of mutual trust but the clincher for me (after I had already bankwired you the money) was receipt of the unsolicited e-mail from Garima announcing how, when and where she would meet us on our arrival.

We enjoyed dinner at your home. it's a very nice personal thing for you to do and establish's a friendship vrs. a business relationship. If you get to the USA we hope to reciprocate. You can contact us at 970-870-0856 (primary) or 310-370-6048 and look forward to seeing both of you again!!

Your friend

Jerry Ebenkamp, USA
jjbe34@yahoo.com

Hi Tapas,

We are back in Canada and are thrilled with our experience in India. The trip was so well organized. There was not even an iota of a mistake. Congratulations! You have an excellent team working with you. Our 2 longtime drivers were great, the one in the North and Kumar in the South. They did not leave us one minute. You can recommend them to your best clients. We will gladly recommend you to all our friends, and hope to generate more business for you.

Give my best regards to your wife Krishna and kiss your son for me. I really enjoyed meeting you and your family.

Thanks again,

Colette Teiller, Canada
ctellier@ad2000.info

Everything went smoothly, just as we had been told it would by your other clients - and we much enjoyed telling one or two less contented travellers along the way that our tour had none of the creases or bumps that theirs seemed to have! Guides were unfailingly punctual and uncomplaining when we changed a plan or kept them waiting - which we did occasionally - but of course we apologised! Their constant philosophy seems to be, "My pleasure" said with every semblance of sincerity and nothing seemed too much trouble. I expect they have learned that from you!

Prakash was brilliant and I hope he believed us when we repeatedly told him so. He seemed to anticipate (and perhaps was familiar with) every bump in the road and slowed accordingly. He never minded stopping for photos and always got out of the car when we did, which was not necessary but was none the less courteous and much appreciated! And of course he smiled. Smiled and smiled ...You had reassured me that he was one of your best and most experienced drivers and we could not fault him in any way.

As to the tour - in hindsight perhaps we might have preferred an extra day or two in the better hotels simply to chill out - but then we might have missed some of the magnificent sights. It was not too action packed or exhausting - but the drives were long and that time might have been better spent had we flown. But...this is not in any way a criticism of your itinerary and we had such good conversations in the car that those journeys had a charm of their own. If we can return, as we hope to do, for a tour of the South it may be something to bear in mind.

The hotel in Jaisalmer was perhaps our least favourite but even there, as everywhere else, the service was unfailingly friendly and efficient. (It was just that it had a somewhat heavy atmosphere with its dark furnishings and empty public areas). Our suite was huge - it even had a bar with bar stools (!) though no drinks..and the views from its may windows in our ENORMOUS suite were of flat rooftops and rows of metal chairs! But our favourite hotel was the Devi Gahr. What can I say? We all loved it. I was ill there ( yes...flattened for a day) but even so it was my favourite place. I am glad to report that David, Penny and Anthony were well throughout the holiday.

The other really super hotel was the Oberoi in Agra. We shall never forget arriving towards dusk and catching our first glimpse of the Taj Mahal in the warm evening air on the hotel terrace. I must tell you about the one unfortunate incident there when David took a step backwards and landed at full length with complete submersion into the decorative pool by the restaurant. It was unnerving for a second or two but when it was clear he was unhurt ( having just missed the large decorative elephant in the centre of the pool) we all saw the funny side and laughed and laughed - David as much as any of us.

The guides in Delhi and Agra were the best of the lot. They certainly knew their stuff and we were able to exchange views and learn from them. The others were good too but not always easy to understand...We marvelled at their ability to speak English at all since they say they learned it simply from their experience as guides. All were friendly and helpful. Our friends who had booked with another operator in England were less pleased (in the smaller details ) and their guides were not always punctual. Your tourist representatives were always in the lobbies upon our arrival ready to welcome us. You have certainly built up a good network.

What else can I tell you? It was really just GREAT! We miss India - the heat and friendliness and beauty of it all.

I hope this feedback is helpful. It is written partly as a post-holiday indulgence - and partly as (what I hope might be) a help to you.

We all send you warmest greetings and so many thanks for introducing India to us in such style and without any worries.

Please give my best wishes also to Krishna and your lovely son,

With love,

Rosemary Morton Jack
rosemary@mortonjack.plus.com