Clients Feedback

What Our Clients Have To Say :

Dear Tapas and Pal

Firstly, thank you for a very good itinerary.  We have filled out the evaluation form with suggestions and hopefully you will get it from the greeter in Delhi.  

We are grateful that you got us the bikes....it was an excellent way to see the villages and smell the air of Rajastan.  We feel very very privileged to have had Roshan Bhatt as our major driver for 17 days.  He loaded and unloaded those bikes, had excellent English so we had wonderful conversations with him about what we were experiencing, about Indian life, and we feel that he became a friend ..................he should be a guide and we recommend him highly.  Unlike some drivers, he was very conscientous about always keeping the doors locked, about greeting us, opening doors, and being on time.  He is a great part of what made Rajastan so special for us.   

Re accomodation.................loved where we stayed except for Ganarao...........The fort is unique but it was cold, the food was poor, and there was little to do in Ganarao.  We biked there which took an hour or two and then we went for a walk for 14 kilometres.  In retrospect I wish we had known at the time that there was a fort 60 km away...........Kumbakgagh ??   ........  The other place that we could have missed was Cardoman House in Tamil Nadu.  The drive of 6 hours for a 2 night stay was far too long and while there we amused ourselves by walking extensively but we could have done that at Periyar or Munnar.  So from our point of view we would rather have had 3 nights inMunnar and 3 nights in Periyar.  

Suggestions
All guides should wear a name tag.  Most told us their name very quickly and we often did not catch the name or could not remember it.  Indian names are different for us and so we needed something visible to remind us. Many guides (in Delhi, Udaipur, and Agra) spoke quickly and had a set tour re what we saw and what they commented on.  We found that these guides spoke too quickly and we missed over 50% of what they said.  If we asked questions they were sometimes offended as they had already said something about the subject but we had missed it.  And they would hurry us past plaques and places that we wanted to spend time at.  As a result, for us, our best tour was at Mehangir Fort in Jodpur where we declined the tour guide and took the audia tour which we loved.  We understood the audio, could replay it if we wanted, it has accessory information, and we could go at our own pace.  

Trinetra has a great reputation and we can understand why.  it is an excellent company..............we are so!! glad that we had our own driver and were not in a group!  We were always met on time at flights and rail locations, hotels were lovely (except ganarao) ...we particularly loved the hotel in Udaipur...jagat niwas, ...the tent in Rohet...........Nairli........and the Coir Island resort.  we loved the Backwater cruise in Kerala but feel very strongly that the Keralan government needs to limit the number of boats using the canals, put stonger restrictions re debris and gas emissions, etc.  This is a fragile environment that is going to be ruined by tourism.  The government needs to work out a balance that sustains tourism and local economies  re fishing and agriculture or it will lose in the long term.  

Tapas
We would be happy to be a contact for your company.  We do feel that people/customers need to know the reality of distance and time when planning their trip.  In Canada, a distance of 100km is usually covered in just over 1 hour.  But in the rural area of India....this journey may take 5 hours.  Tourists need to know this is figuring out where they want to go and how long they want to stay in one place.  With such info we would have realized that the trip to Athoor was so long and so far away from where we wanted to be in kerala.  

Please if you have any questions that you want to ask us, then send off an email and we will be happy to send back more input.  

Please reiterate to your wife and son a sincere thank you for their hospitality and kindness.  Meeting your family was a wonderful way to begin our visit to India.  We have learned so much from the gentle and kind people of India and it is a place that will remain in our hearts.  Next time we come we hope to go to Himachal and other more northerly areas.  

To you and Pal, we want to say a sincere thank you.  Yours is a fabulous company that is so well organized and that succeeds in providing a wonderful opportunity for visitors.  You should be very proud.  We thank you.

with thanks and appreciation
Melanie and Rod Mcarthur, Canada
melanie.mcarthur@sympatico.ca

Dear Payal,  

Glad payment was all received, we are now back in the UK after flying back yesterday.  

I just wanted to thank you again, as we thoroughly enjoyed the tour, I was very impressed with how well you all took care of us, it was all so very efficient.

The places that we saw on our tour were amazing and our choice of accommodation was superb.

A special mention is deserved for our driver, Ramveer! He was the most excellent driver throughout the tour!

Thank you again.

If you would like to list my email address for reference purposes, I would be more than happy.

Kind regards & best wishes
Lalita Paget, U.K.
lalitapaget@hotmail.com

Dear Ms Kaur,

Thank you so much for your mail, and I apologize for the delay in replying.

Heartfelt thanks from the group to Trinetra Tours for organizing such an amazing Tour to your incredible India one we will remember for a very long time. Be assured that Trinetra Tours will be recommended and encouraged as the best company to offer the perfect Indian experience.

We wish to compliment Sam for the excellent services he provided. His knowledge of his country, his professional, humour, warm personality, along with his willingness to assist in whatever way required certainly was a great asset and welcomed by all.

With warm regards,

Wyatt Johnson (Tour Organiser – Bahamas)
wyattpjohnson@yahoo.com

To Tapas Banerjee

We have now returned to Australia from our recent trip to India.  

I am writing to thank you for all your help and the excellent itinerary you put together for us.  

We both enjoyed our stay and particularly the flavour of India which we experienced through your itinerary.  

I thoroughly enjoyed my days in Kashmir and we both enjoyed our trip through Rajasthan.  

We would also like to thank your agents in each location we visited. At no time was the service anything but excellent.  

Again many thanks.  

Best Regards  

Peter & Nerida Ashcroft
Sydney Australia.
peter@110admiralty.com.au

Hi Tapas

 Just a little email to provide you some feedback on the tour you arranged for us in January.

First: your arrangements were exceptional. All the hotels and sights exceeded our expectations. So did most of the people who helped us on the tour. Especially Narinder was fantastic. He is such a kind person, a great driver, and although his English is not yet good, we were able to communicate very satisfactory with him. We were very sad to see him leave us after our Agra visit.

The guides were also very good. I  would like to especially mention Aroon, our guide in Udaipur, Omesh in Jaipur and Saurabh Shukla in Varanasi.  They were all able to not only explain the sights we were seeing, but give us a feel for the people and culture of India and their respective cities. Just meeting them would have made a visit to each city worthwhile.  The only disappointment was Suyartha in New Delhi. We did not realize it at the time because she was our first guide, but in hindsight she did not do justice to the sights of New Delhi.

As I said, all the hotels met or exceeded our expectations. We especially enjoyed the two camps we stayed in (Manvar and Khemvilas in Ranthambhore) and the surroundings for each: the desert of Rajasthan and the wilderness of Ranthambhore. I'd also like to mention how much we enjoyed the two hotels in forts: Rawla in Narlai and Fort Chanwa in Luni. The two towns these forts were in were out of this world; it was a very special experience to visit these two towns. We were all so glad that we included these desert/wilderness/small town experiences in our itinerary. A tour of just the big cities would not have done justice to our stay in India.

What can I say about Varanasi and Rashmi Guest House: no words will do justice to describing our experience there. Let's just keep it at that we will never forget the sights, sounds, smells and general atmosphere of Varanasi. Not including Varanasi in our trip would have been an unforgivable mistake.

Overall, we thoroughly enjoyed experiencing India, and can readily recommend a visit to your facinating country to anyone who asks, of course arranged by Tapas and staff from Trinitra.  

Best regards
Paul & Wendy Heuts, Canada
heuts@sympatico.ca

Hello Tapas,

Hope you, your family and colleagues are all well.  

Well, we have arrived home after our truly wonderful and memorable holiday in India. The weather that greeted us here, (very cold) on Friday was certainly a contrast to that which we had experienced over the last couple of weeks  

I am writing this on behalf of myself Don, Ray & Linda to thank you so much for the experience we had and the impeccable arrangements that were made for us. We met some lovely people during our stay, who went out of their way to help us and make sure our holiday went like clockwork.  

Right from the first day, when we landed in Delhi, your guide Silesh and our excellent driver Yadav who drove us on a tour of the City and made sure on our last day, we were safely in situ on the train to our next stop at Ranthambore. The train ride was an experience and hilarious, when we realised we had the addition of a little mouse in the carriage to keep us company.  

At the station for Ranthambore, we were met by our guide and taken to the Pugmark, which we thought was a lovely little hotel. The staff were very friendly and couldn’t do enough for us. At one time, we were the only guests there, so we did get great service.

The highlight of our stay there was of course the six safaris and with the same guide throughout (Sumit, who was excellent) managed to see 4 Tigers, which was a fabulous experience and something that will stay in our memories. Of course, we enjoyed seeing all the other animals/birds and we have the pictures to prove this for those back home.  

We had a wonderful drive to Jaipur with yet another excellent, careful driver. The hotel there was very nice, people very friendly and funny. The guide that showed us around in the afternoon was very informative and managed to get us an excellent view of the annual festival procession that coincidently happened to take place whilst we were there.  

Thank you for booking Kingfisher Airways, they are certainly a very good airline. I would imagine they work on the lines of Virgin with their entrepeurnarial leader. Good service and good food.  

When we arrived in Goa for the next part of our holiday, we were met by a very friendly lady called Jenny, who took us to the Varca Palms Beach Resort. In comparison to the other hotels, we were a little disappointed that the rooms were not quite as good a standard as the others. They were very clean and we had aircon and a fridge/TV etc. but the bathrooms were in need of some refurbishment. This is not to say we didn’t enjoy the stay, the staff were friendly and the location was fabulous but we felt this hotel was focussed more for the Indian guests – what a wonderful beach. We ate at some of the beach shacks where the food was absolutely delicious!!  

Finally, our last port of call in Mumbai, we were treated to a tour of the City both to and from our hotel, which was very interesting. Once again, the guides were brilliant, even when we were checking in for our flight back to LHR.  

The following couple of points, made are not a criticism, and didn’t in anyway spoil our enjoyment but you may wish to bear in mind for any future bookings.  

1.    The breakfasts and some of the main courses in the hotels did not have a very wide selection for western type appetites. Fortunately, we all like spicy food and curries.  

2.    When we booked in for our internal flights, there was a problem with deciphering the credit card numbers that did hold us up for a little while but was all sorted out.  

  Once gain, Tapas thank you so much for arranging a brilliant holiday for us. I would have no hesitation in recommending your Company to friends/colleagues here in the UK and if we decide to do a return trip, we will certainly contact you. Please feel free to use our names as references.  

Our very best wishes to you all  

Kindest regards  

Carol & Don Rice, Ray & Linda Buckell (U.K.)
cazza.rice@virgin.net