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The
ownership and top management of Trinetra Tours, under the leadership of
Tapas Banerjee, is a group of young and dynamic people. We are in the trade for
only one reason - we love it; and this is what that makes us different from
our competitors. We do not claim to offer better tours by showing 'better'
the sights of India. The latter are a part of our historical creativity for
all to see and form their independent opinions. It is our inherent love for
people and our desire to serve them that make our tourists feel wanted and
cared for. This in turn engenders their faith and confidence in our
intentions and abilities. With this kind of assurance, our tourists are in a
better state of mind to appreciate the tour without feeling edgy or
defensive about an alien country with an alien culture. Personalisation of
relationships is the mainstay of our tours and we are able to provide the
same for the following reasons :
First, we make an effort to understand the needs & interest of
our customers. We make an effort to maintain a flexible and pragmatic
approach to tourism. In this website, we will NOT restrict you with
suggested tour itineraries, but, lay out for you destinations that we think
would be fascinating. Then, depending on your interest, and your comments
about the destinations listed, we would use our skills to tailor make a "Special
Interest" tour that would take into consideration both your choice of
destination as well as your special interest be it photography, walking, biking, wildlife viewing, observing traditional cultures and lifestyles, art & architecture etc. We consider your pursuit and try to design your travel accordingly. The reason
behind this approach is an effort to personalise the tour to the interest
and choice of the customer.
Second, we do not consider people as numbers or files to be dealt
with. Each individual represents to us an individual identity, with whom we
look forward to establishing genuine friendship.
Third, all our special interest tours are fully escorted by hand
picked quality escorts. We are confident of the intentions and motivations
of the escorts we work with. Also, we are in complete realisation of the
fact that in a travel service trade all depends upon the quality and amount of
efforts one puts in. Our escorts are not only well informed about the places
covered in the tour, they are well educated and from cultured families. They can guide you for an informative trip as per your concern. Besides being able to discus with tourists on diverse topics (not limited to travel alone), they spread good humor and cheer - thus creating a sort of
family atmosphere where everybody cares and is tolerant of fellow tourists.
We have had tourists leaving with tears in their eyes. So strong was their
love for India and so strong was their attachment to our escort who made it
possible for them to have such a wonderful holiday within a family
atmosphere.
Fourth, we expend a lot of time and effort in identifying hotels we
think our tourists need. To make your travel and stay comfortable, the hotels are hand picked and reasonably priced. Many of them, although modernised , still retain their character and old
world charm. We look for clean comfortable beds, clean western style
attached toilets with hot and cold running water, good ambience, clean
uniform of staff, good restaurants with a choice of meals, air-conditioning and the most important thing that is the the personalisation of service. The atmosphere should be friendly, helpful and
hospitable - the essence of our tours.
Fifth,  we also enjoy the privilege of being bestowed with some of
the best rates from the leading hotels of the country at the favored destination. This enables to us
the opportunity to provide the best hotels at the best prices. In today’s
age when customers are net conscious, they tend to check the hotels they are
to stay. It pleases them no ends when they realise that they are booked in
top end hotels.
Finally, within India, we operate through a network of extremely
professional sub-agents. Again, here we share the same kind of family
relationship that brings out the best in each of us for the other and our
tourists.
Besides, the personalisation of travel services, one of our relative advantages is
that we are all from the field and thus have a greater insight in to both
what the tourists want to see as well as what our market has to offer. This
is the main reason that makes it possible for us to tailor make tour
programs to the special interest of our customers. Our field knowledge also
helps us to add value to our tours at each stage; and here the personality
of the tour operator comes into relevance. Vis-à-vis monuments, we
feel more attracted towards, things that are alive, things we can relate to
and things which help us to see our lives in a different perspective. When I
reverse the situation and see what fascinates me, for instance when I am in
England, I get an answer to what would fascinate people from the West in
India. I will not deny that the Buckingham Palace, The Trafalgar Square,
Westminster, Windsor Castle did come across to me as very awesome buildings,
but they were not my highlights in England. What is etched in my mind as a
sweet and unforgettable experience are things that are related to the day to
day life of the British society; a massive sea of humanity at Victoria
Station going up or down the escalators in an orderly calm, people
travelling long distances on British Rail without exchanging a word of
conversation, seeing young girls wearing shorter than short shorts going for
a morning walk with their dogs, newspaper shops, fruit stalls, rag markets,
people consuming food at fast food restaurants, the atmosphere in pubs,
young couples hugging and kissing in public places, the uniform
of the police, the speed of the traffic etc. are things that I remember
most, because they happen so differently in India. The experience enables me
to see my own life in a completely different perspective.
Similarly, in India, we would take our people on escorted walks through
popular bazaars, visit to typical homes and work places (Brick works,
papermaking, village potters etc.). We would find time to escape from big
cities to see everyday life in destinations like tribal villages that are unchanged for centuries. We
would interact with the locals, organise typical magic shows and folk
dances. This way the trip is much more alive, fulfilling and realistic.
Women love to have themselves outfitted - buying their own material and
having themselves' sized up; by a tailor at a reasonable price. It is not
the price, but the feeling of participation that is important. Rides in
cycle rickshaws, 3-wheel auto - rickshaws and horse drawn carriages are
invariably accompanied by peals of laughter from both the people inside the
carriage, as well as the onlookers. Imagine walking on a pavement with our
escort in a colourful bazaar and bumping into a pavement barber or more
seriously a pavement dentist - their 'wares' including a laughing set of
dentures proudly displayed on the pavement. Tourists return with a much
greater understanding of the country they have visited. If shown correctly,
India is like falling in love - the experience goes straight to the heart
and stirs the soul. But to obtain these results, the tour operator should be
dedicated towards research on what is available in his country, have a love
for people and must experience pleasure in showing tourists his country and
countrymen.
We, in all humility thank the almighty for our success and look forward to
greater accomplishments with your co-operation. We are extending a hand of
friendship towards you - a friendship that you would always cherish with a promise of a cherished travel to India.
We realise that it would be difficult for you
to evaluate the quality of services we promise. However, there is a way out.
Try talking to us; try corresponding with us. You would soon realise that
you are dealing with a "different" kind of people who hold a very
distinct and refreshing attitude towards not only the travel trade, but,
also in the manner they deal with you. There is also another way out; upon
your request, we can mail to you a sample list of customers who have been on
our various tours in the last few years. We suggest you get in touch with
them for a first hand account of the customer’s side of the story.
Somebody said, and, we agreed that the proof of the pudding is in eating it !! So, why not take
opinions and impressions of the people who have " Tasted " the
pudding.?
We look forward to associating with you and look forward to hearing from
you.
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